I have been a TekSavvy high speed cable Internet user (residential service) since 2008. Over the years, I have gained much insight into the company and it is time that I write a thorough review so consumers can make an informed decision when signing up for their services. I am not affiliated with TekSavvy in any way, so you are getting an honest TekSavvy Internet Review from a user who has been with the company for over 10 years.
TekSavvy Internet Review – Service Reliability
The first thing that comes to mind when choosing an Internet Service Provider is reliability. Is the company reliable? Is there excessive downtime? Over the last 10 years, I have seen great improvement in service reliability from TekSavvy. Between 2008 and 2014, there were intermittent service outages on a regular basis. I used to live in an apartment building at the time. What would happen was that all of a sudden my modem would show that there is no Internet connection. I would have to reset the modem and wait between 5 to 30 minutes before the connection would resume.
Sometimes, the service would be down for several hours. This was a common problem back then and the tech support technician identified the problem to be with heavy Internet usage in my building. Well, the wiring in the building was quite old and it made sense. On a positive note, TekSavvy offered bill credits for the time lost in downtime.
I moved out of the apartment in 2015 and moved to a new place. Since then, the problem has been virtually eliminated. Between 2015 and 2018, I faced two instance of service outages. One lasted for about 4 hours and the other about a few minutes.
Overall, I am pleased with the current level of reliable service that TekSavvy provides. One thing I have learned is that if you live in an apartment or house which has old cable wiring, you may notice issues with their service.
TekSavvy High Speed Cable Internet Speed Review
I have been on several speed packages over the years. Currently settled on 25 Mbps download and 2 Mbps upload. Overall, TekSavvy delivers the speed it promises. However, there are moments (on rare occasions), when the speed is not as great. A reboot of the modem helps during those times. Again, the speed depends on various factors including your location and the type of wiring in your dwelling.
When I was in the apartment, I used to get terrible speed in my living room. TekSavvy sent in a technician to check on the issue and he noticed that my living room had low speed wiring while my bedroom had a better connection. So, I plugged in the modem in the bedroom and was getting the full speed. When I moved out, the same thing happened in the house. I had 3 locations where I could plugin the modem and 2 of the locations provided full speed whereas one had poor performance.
So, trying out various point of connections will definitely help. Here is a snapshot of a speed test I performed recently for the purpose of this article.
Based on the results above, you can see that I am receiving the full 25 Mbps promised for download and 2 Mbps for upload. I carry out speed tests on a regular basis to check my service status and 99.5% of the time, I get the same results.
TekSavvy Internet Customer Service Review
Over the last 10 years, I had to contact TekSavvy through phone and email for various types of support. The support is based in Canada, so you don’t have to deal with individuals who have difficulty communicating. Technical service is available 24/7 while billing and sales have slightly shorter time frames.
When it comes to phone support, the feature I like is their call back service. So, instead of waiting on the line, they call you when it’s your turn. The hold time for tech support is not that long. Depends on what time of the day you are calling. I never had to wait more than 30 minutes to talk to a technician.
Email support is a bit slower but someone does get back to you. It is better that you call and talk to someone to resolve issues immediately.
The customer service reps are quite friendly and well trained. If you have issues, they will gladly credit you for the lost duration of the service.
TekSavvy High Speed Internet Price Review
The reason why I went with TekSavvy in the first place is because of their low price. Unlike other services that lure you with an initial 12 month offer, TekSavvy provides service without a contract. So, you can opt out at any time.
On average, you will be saving atleast 40% to 50% per month compared to the big players like Rogers and Bell. For example, if you are looking to get a 30 Mbps cable Internet in Ontario with Rogers, you will be paying $77.99 per month compared to $46.95 per month with TekSavvy. Guess what, TekSavvy uses Rogers network anyways, so you don’t miss out on the performance.
If you are a high bandwidth Internet user, consider going for unlimited packages which are still way cheaper than the big guys.
In conclusion, I recommend TekSavvy to everyone looking to have affordable and reliable Internet service for home and business.