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Fido Home Phone Review After 4 Years of Usage

fido home phone reviewAfter 4 years of usage, here is an honest Fido Home Phone review.

Fido wireless home phone was launched in mid 2013 and was offered to the existing Fido customers for a discounted rate of $10 per month. The idea was to provide an alternative to the traditional land line by offering a ZTE access point which connects wired phones with Fido network. The perks of the plan includes unlimited Canada-wide calling, Caller ID and voicemail. 

I have been a user since its introduction. I ditched my land line as soon as Fido had the $10 promotion for existing customers. If you are wondering why I had a land line in the 21st century, well, back then my cell phone plan was horrible with insufficient day time minutes. I still own the home phone service as an alternate line for the family.

Fido Home Phone Review – Why Use the Service?

My dad, for example, is an old fashioned dude who still hasn’t figured out how to use a smartphone. Is he not smart? He sure is but he likes to stick to the good old fashioned wired phones. The Fido Home Phone is ideal for customers like this. Instead of paying the abnormally high land line rates, the Fido Home Phone service provides a much cheaper alternative with tons of features which would otherwise cost hundreds through a land line provider.

The customers get unlimited Canada-wide calling, with option to pay for unlimited USA-Canada wide calling, free voicemail, free caller-id, free call waiting, and so on. Here is the best part, unlike VOIP, the Fido Home Phone doesn’t rely on Internet service. It runs on an independent ZTE access point which doesn’t require any Internet access. It is very much like a mobile phone except that it support corded and cordless phone instead. Also, if there is a power failure, the phone adapter uses backup battery power supply which lasts for up to 3 days. This makes it possible to continue to use the phone without electricity. 

Moreover, you can port your existing landline number to Fido Home Phone so that there is no disruption in your phone service.

The Good and the Bad

So, after 4 years of usage, what do I think of the Fido Home Phone service? 


  • Signal Strength: The signal strength is great. My phone adapter is tucked in behind a sofa and the signal strength always maintains maximum level. This may vary depending where you are at. If you receive good signal with your Fido mobile phone, you are likely to receive the same for your home phone.
  • Dropped Calls: I was expecting tons of dropped calls with the usual alternate home phone service but to my amazement, there were none. That is correct, not a single dropped call in 4 years!
  • Power Usage: The ZTE phone adapter uses very little power. I haven’t seen any noticeable difference in the electricity bill.
  • Voice Quality: Surprisingly, there is no difference between a landline and the Fido Home Phone service when it comes to voice quality. The voice is clear and there is no lag.
  • Downtime: There has never been a downtime of the service. It has been running since day one. Yes, there were times when my modem had to be powered down and restarted after a short power outage but that’s about it. The phone service was intact.
  • Customer Service: Getting a hold of a customer service rep is quite fast and easy with Fido. I never had to call them except once when I needed some help with restarting the phone adapter. 

The Negatives

  • Price: After about 2 years of service, the price increased from $10 to $13 without any notice. Without a special promotion, the price currently sits as $18/month for new Home Phone Customers who are existing Fido clients.
  • Fax: Well, since it’s not a land line based phone service, faxing is not possible using Fido Home Phone. Look into alternate faxing service through the web or a store.
  • Incomplete Rings: There have been few instances where my phone rang only once and then no more. It always happens to be from the same individuals. Perhaps, there is a lag between their phone service and Fido Home Phone. Never figured this out, but the case is very rare. Usually, there are no issues.


Overall, I have been a satisfied Fido Home Phone customer for 4 years now. I recommend this service to anyone who is looking for an alternate phone line. I am sure you won’t be disappointed.

This Post Has 4 Comments

  1. Cornelia

    Is the Canada & US wide calling really free? no additional charges?

    1. David

      Hello. Canada wide calling is free. You will have to pay extra for calling USA.

  2. helenl8

    My sound quality is not good. I live in a condo. Any suggestions?

    1. David

      Hello. Couple of things you can try to improve sound quality:

      1. Move the receiver away from large electronic devices like a tv or computer. This prevents electro magnetic interferences.
      2. Move the receiver near the window for better reception.
      3. If possible, try another phone to see if your current phone has any issues.
      4. Reset the receiver by holding down the power button for 8 seconds.

      If you don’t notice any improvements, you might have a defective receiver. Better to call Fido then.

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