If you are running Malwarebytes Free or Malwarebytes Premium version, the software can sometime disable the Real-Time Protection (Web, Exploit, Malware and Ransomware protections). The most common reason for disabling of Malwarebytes Real Time protection is due to corrupted database packages. While Malwarebytes’ Real-Time protection is disabled, you may notice flickering of the screen, slow computer performance and various programs not loading.
When any of the Real-Time Protections is turned off, you will notice an alert stating that you are not fully protected. Upon opening the Malwarebytes Dashboard, you will see a message like the one shown below.
If you click on the Off link next to Web Protection, the software will state that it is starting the protection but will be stuck at that stage (see below). The protection will not be turned on. At this point, Malwarebytes may freeze.
Thus, instead of trying to turn on the Real-Time Protection by clicking on the Off link or through Settings, perform the following steps:
If the problem is not solved at this point, restart your computer once and it should be resolved.
As of the latest Malwarebytes update, some of the users may not be able to turn on the real time protection by following the above method. In this case, download the latest version of the software again from Malwarebyte’s official website and reinstall it. You do not have to uninstall the previous version. Once the reinstallation is done, all the real time protection will turn on without any issues.
If you were unable to solve the problem using the aforementioned method, try the following steps:
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We are a company with a global deployment of >4000 endpoints running Malwarebytes and cannot leave these instructions to the end user. We are at risk and will give Malwarebytes another week to fix or we will be moving to Sophos Cloud. In addition, I cannot recommend Malwarebytes to other CISO's, CIO's or other IT professionals who are looking for a solution to protect their organizations.
Hi Jason, you are correct. These instructions are suitable for those who use Malwarebytes on personal devices. The error is quite silly and should be eliminated by Malwarebytes to prevent recurrence. However, it keeps happening from time to time. It is a good choice to switch to a more reliable security solution provider to ensure that your corporate network is always protected.
Thanks, method 2 worked for me like a charm!
I am glad that it worked out for you :).
This problem occurs constantly ever since I got the Premium version years ago. I eventually get it fixed (but it’s a pain ever time) usually I have to uninstall and reinstall and reboot several times. I can’t believe that this bug has not been fixed yet.
Agreed.